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Is there a user
guide available for the office telephones?
A telephone user guide web site for faculty and staff is online
at http://telecom.utoledo.edu/Telecom_Manuals.asp.
Who
do I call if something goes wrong with my campus phone?
To report a problem with
your campus phone, go to
http://telecom.utoledo.edu/Telecom_Forms.asp and fill in the
appropriate Telephone Form or call Rocket Telecom at x4801.
What phone
numbers have changed now that the University has made the transition
to the new phone system?
Administrative, faculty and staff phone numbers remain the same
as before. However, student residence rooms now have a new phone
exchange with numbers beginning with 676 instead of 530. This change
is due to the 530 exchange running out of numbers. The addition of
the new exchange will allow the University to meet future needs for
numbers.
Do I need to
dial more than five digits for on-campus calls?
No, On-campus calls are four-digit dial to
administrative, faculty and staff phones. Calls to students in
residence halls are five-digit dial for example 6-xxxx.
University Hills Apartments are also five-digit dial.
How about
calls to and from the Health Science Campus?
If you are at a phone on the Main Campus and want to dial the Health
Science Campus, you just need to dial 68 and the last four digits of
the Health Science campus phone number. If you are on the Health
Science Campus and want to dial the Main Campus, you just dial 21
and the last four digits of the Main Campus phone number.
Dialing
off-campus, either local or long distance?
The number to dial to place an off-campus call is "9". Area code
must now be dialed for all off-campus calls, due to required
10-digit dialing for all local calls and 11-digit dialing ("1" +
area code + seven-digit number) for all long-distance calls.
My calls
are going directly to voice mail. How do I prevent that?
This feature can be enabled or disabled using the Forward All
feature code.
Enable (send all calls to voice mail) - Pick up the receiver
and dial * 1 6060 . Hang up after hearing the confirmation tone.
Disable (do not send all calls to voice mail) - Pick up the
receiver and dial # 1. Hang up after hearing the confirmation tone.
Can
faculty and staff purchase a phone for their campus office from
somewhere other than the University?
No. All phones in campus offices must be purchased from Rocket
Telecom to guarantee reliability and compatibility with the new
switch. Purchasing your phone through us also provides you service
protection, we will repair or replace your phone at no cost. Rocket
Telecom will not repair non-University issued phones.
Can faculty
and staff get a cell phone rather than a desk phone?
No. There are public safety requirements that are met with desk
phones that are not met with cell phones.
What
cordless phone and cordless headset options exist?
There are corded and cordless handsets available for digital
stations. To view headset options click here
http://telecom.utoledo.edu/Cost.asp#Accessories
Are
special phones available for people with hearing and/or speech
problems?
The new digital phones have volume control through the handset, and
speakerphones are standard. Amplifiers are also available for more
information call Rocket Telecom at 4801.
Can I get
call waiting? Call waiting is not available.
How about call blocking? Automatic callback?
Call blocking isn't available, but automatic callback (to an
extension that had been busy at the time of the initial call) is
among the features provided. To read how to activate click here and
choose your telephone and look for the Call Back Feature
http://telecom.utoledo.edu/Telecom_Manuals.asp.
What options
does a department have for call routing and distribution?
The University phone system has several options for this:
Call coverage - where the call goes if you do not answer or
Forward All is active; coverage typically is Voicemail, but you can
cover to another station, or a series of stations.
Call pickup - allows certain stations to pick up other
stations.
Autoattendant - plays a recorded message with numbered
options that prompt the caller to choose who or which section of a
department that the caller wants to talk to.
Call center - an advanced option that allows the call to be
processed and routed based on programming. Different programming
allows time of day, number of calls waiting, number of available
call takers, and other call routing criteria. Call centers can keep
several calls on hold until a person in that area becomes available
to take the call while playing announcements and hold music. Records
of all calls are kept for statistical purposes. These features are
all programmable by Rocket Telecom, if you have questions call 4805
for more information.
How do
I change the name(s) I recorded on my initial voicemail login?
Dial into the voicemail system. From the main menu choose U for User
Options (the 8 key). From the next set of options, press N to Change
your name (the 6 key) to record your name.
How many
days do my messages stay on the voicemail system?
Messages stay in the system for 14 days.
Can I get my messages from any location or do I need to be at my
extension on campus?You can get messages from anywhere in the
world as long as you are using a touch-tone phone. Dial into the
Voice Mail system from an on campus phone at 6060, use the prefix
'419-530' for local calls (ex. 419-530-6060) or '1-419-53' for long
distance calls (ex.1-419-530-6060). When you hear the prompt "press
the * key and your extension number", listen for the "enter your
passcode prompt",
enter your passcode and voice mail will operate just like it does at
your office. If you hear your greeting, press the 8 key and wait for
the passcode prompts.
When do calls
go to voicemail? If your phone is not answered within 4 rings,
the call will transfer to voicemail. Or, if you are on the phone
when someone calls, your voicemail will automatically answer. These
features are forward no answer and forward busy, they are a feature
of the telephone and you must set these forwarding features so that
your calls route to the voice mail system. For information on how to
activate or deactivate these features click here and click on your
phone and look for the forwarding section
http://telecom.utoledo.edu/Telecom_Manuals.asp.
What does
"Contact your system administrator" mean? This means your
voicemail box has been locked and you need to dial 419-530-4805 and
put in a request to have your voicemail box unlocked. You will be
emailed or called when it has been unlocked. A voicemail box is
locked when someone tries to access the system more than 3 times
with the wrong password.
What does
the option M "To Make a Message" really do? This option is often
mistaken as the one to use to record a greeting. What it really does
is "Send" a message through the voicemail system to one or more
people without actually ringing their phone. This feature can be
useful in several situations. For example you can also send a
message to yourself as a reminder of an appointment. If you are on a
committee this is a great way to contact other committee members.
Need help? Call 4805 for more information.
How do I know I have new voicemail messages? The light in the
upper right hand corner of the D-Term and Cortelco telephones will
turn red. Standard telephones will have a stuttered dial tone when
the handset is picked up.
Why
do I have to press X to exit the system. This will insure that
you are disconnected from the voicemail system. It is just a good
habit to just press X when you are done. The system with respond
with "Goodbye" and you will no you are disconnected.
Can I
retrieve a voicemail message I deleted? If you have listened to
a message and accidentally pressed D to delete it, you can undelete
it only if you press the * key immediately after the Delete command.
Otherwise it cannot be retrieved.
What if I forget my
Voice Mail passcode? If you forget your passcode or experience
problems with your voicemail, contact Mary Kurtz at 419-530-6060or
via e-mail by filling out the Voice Mail Form.
http://telecom.utoledo.edu/Telecom_Forms.asp
Having Voice Mail answer your calls is a function of your
telephone. Use the forwarding features
as the instrument to
route your calls to the
Voice Mail System. If you want voice mail to answer your
calls use the forwarding features below to accomplish this.The following is a description of how the
features work, and how to activate them:
The Forward All
feature allows the telephone user to forward all calls to Voice
Mail or to an
appropriate extension. If you set this feature
your telephone will not ring, all calls will immediately
be
routed to that designated extension. I use this feature
when I am on vacation, out of town or when I have a meeting in
my office.
To Activate this feature:
-
Pick up the handset: listen for the
dial tone.
-
Dial *1 and listen for the Special Dial
Tone.
-
Dial the desired extension number (Voice
Mail is 6060) to which you wish your calls forwarded. Listen
for the Steady Set Tone.
To cancel Forward All:
The Forward Busy
feature permits calls to a busy telephone extension to be
immediately forwarded to Voice Mail or another appropriate
telephone extension. If you set this feature your callers will
not
get a busy signal when dialing your extension, all calls
will immediately be routed to the number
your have designated.
This feature is really a personal choice, if you do not set it
your callers will hear a busy signal and know you are in your
office and they can set their Call Back feature. I leave this
feature on all the time - I would rather my callers be able to
leave me a voice mail message.
To Activate this feature:
-
Pick up the handset; listen for the
dial tone.
-
Dial *2 and listen for the Special Dial
Tone.
-
Dial the desired extension number (Voice
Mail is 6060) to which you wish your calls forwarded. Listen
for the Steady Set Tone.
To cancel Forward Busy:
The Forward No
Answer feature permits calls to an unattended
extension to be forwarded to Voice Mail or to an appropriate
extension after a programmed ringing interval. If you set this
feature your telephone will ring 4-5 times at your desk, if you
do not pick up the handset your call will be routed to the
extension you have designated. I leave this feature on all the
time as well, otherwise my phone would just ring and never send
callers to the voice mail system.
To Activate this feature:
-
Pick up the handset; listen for dial tone.
-
Dial *8 and listen for the Special Dial
Tone.
-
Dial the desired extension number (Voice
Mail is 6060) to which you wish your calls forwarded. Listen
for the Steady Set Tone.
To cancel Forward No Answer:
NOTE: 6060 is the Voice Mail extension,
you may forward you calls to any appropriate campus extension.
All previous call forwarding must be canceled before you can
program Voice Mail to
answer your calls. You may also use more
than one feature, for instance Forward Busy and
Forward No
Answer would answer your calls if you were on the line or away
from your desk.
Can't find the answer you need about Voice
Mail Service? Then call 419-530-4805, or stop in Rocket Hall room
1917 or email
mary.kurtz@utoledo.edu
For maintenance in
the residence halls call Buckeye CableSystem @
419-724-9800.
When the staff of
Rocket Telecom says they are committed to excellence in customer
service we really mean it! The Rocket Telecom office is located in
Rocket Hall room 1917. You are invited to stop by our office Monday
through Friday, 8:30 am to 5:00 pm or you may dial our Customer
Service Line 419-530-7998, on campus dial 7998.
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