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Entering your Mailbox:
From your phone:
- Dial 6060.
- Enter your passcode when prompted.
From another campus phone with Voice Mail:
- Dial 6060.
- Press the star (*) key.
- Enter your mailbox number (usually the last four digits of your
telephone number.
- Press
the star (*) again.
- Enter your pass code when prompted.
From another campus phone without Voice Mail:
- Dial 6060.
- Listen for the "Welcome to the Message Center" prompt.
- Press the star (*) key.
- Enter your mailbox number (usually the last four digits of your
telephone number.
- Enter your pass code when prompted.
From off-campus:
- Dial 419.530.6060.
- Press the star (*) key.
- Enter your mailbox number.
- Enter your pass code.
Forwarding your calls to the Voice Mail System:
Having Voice Mail answer your calls is a function of your
telephone. Use the forwarding features
as the instrument to
route your calls to the department secretary, your lab or the
Voice Mail System extension 6060. If you would like your calls
to be routed to Voice Mail, you must tell your calls to
route
there.
The following is a description of how the
features work, and how to activate them:
The Forward All
feature allows the telephone user to forward all calls to Voice
Mail or to an
appropriate extension. If you set this feature
your telephone will not ring, all calls will immediately
be
routed to that designated extension.
To Activate this feature:
-
Pick up the handset: listen for the
dial tone.
-
Dial *1 and listen for the Special Dial
Tone.
-
Dial the desired extension number (Voice
Mail is 6060) to which you wish your calls forwarded. Listen
for the Steady Set Tone.
To cancel Forward All:
The Forward Busy
feature permits calls to a busy telephone extension to be
immediately forwarded to Voice Mail or another appropriate
telephone extension. If you set this feature your callers will
not
get a busy signal when dialing your extension, all calls
will immediately be routed to the number
your have designated.
To Activate this feature:
-
Pick up the handset; listen for the
dial tone.
-
Dial *2 and listen for the Special Dial
Tone.
-
Dial the desired extension number (Voice
Mail is 6060) to which you wish your calls forwarded. Listen
for the Steady Set Tone.
To cancel Forward Busy:
The Forward No
Answer feature permits calls to an unattended
extension to be forwarded to Voice Mail or to an appropriate
extension after a programmed ringing interval. If you set this
feature your telephone will ring 4-5 times at your desk, if you
do not pick up the handset your call will be routed to the
extension you have designated. To Activate this feature:
-
Pick up the handset; listen for dial tone.
-
Dial *8 and listen for the Special Dial
Tone.
-
Dial the desired extension number (Voice
Mail is 6060) to which you wish your calls forwarded. Listen
for the Steady Set Tone.
To cancel Forward No Answer:
NOTE: 6060 is the Voice Mail extension,
you may forward you calls to any appropriate campus extension.
All previous call forwarding must be canceled before you can
program Voice Mail to
answer your calls. You may also use more
than one feature, for instance Forward Busy and
Forward No
Answer would answer your calls if you were on the line or away
from your desk.
Retrieve Messages:
- Dial 6060.
- Listen for the prompt of how many messages you
have.
- Press P (the 7 key) to play the first
message.
- While listening to the messages, playback can be
controlled by:
- Press 1 to pause the message for 30
seconds.
- Press the star (*) key to move message back five
seconds.
- Press the pound (#) key to move message forward
five seconds.
- Press 8 to skip (and save) the message
and move on to the next new message.
- When the message has finished playing, several
options are given:
- Press A (the 2 key) to Answer
the message.
- Press G (the 4 key) to Give the
message to another voice mail user.
- Press K (the 5 key) to Keep the
message.
- Press D (the 3 key) to Discard
the message.
- Press M (the 6 key) to Make a
new message.
Answer/Give a Voice
Mail Message to another User:
Dialing A (the 2 key) to Answer or G (the 4
key) to Give your message to other users will
automatically bring up the Record Menu. The Record Menu
allows you to attach your comments
to any message that you
Answer or Give. Answered messages always go back to the
originator
of the message your are answering, while Given
messages can be sent to any other voice mail user
or any
distribution list. Note:
If another user recorded a message for you and marked it
"Confidential", pressing G (the 4 key) to Give it
to other users will yield the following audio prompt: "You
can not give a confidential message to other users."
To record a message after dialing A (the 2 key) to Answer
or G (the 4 key) to Give the message to other Voice Mail
users:
- Listen for the prompt
and enter the intended individuals mailbox
number, you will not hear this prompt when you
"Answer" a message.
- Press the pound (#) key
to begin recording any comments you wish to
include
- Press X (the 9
key) when finished recording to send the message.
- Listen for confirmation
of the sent message.
- Wait for the voice mail
system to give you additional message handling
prompts.
- After Answering or
Giving a message, you still need to decide
whether to keep or discard the original message.
Silent Prompts
or Helpful tips:
Options
available anytime a message is playing:
-
Press
the star key (*) to move the message back 5
seconds.
-
Press the
pound key (#) to move the message forward 5
seconds.
-
Press the
1
key to pause the message 30 seconds, press any
key to resume.
-
Press the 2 key to
bypass a voice mailbox greeting.
Making
a Message:
Voice mail allows you to Make (record) messages for other
mailbox owners without having to call
them on the phone.
When you Make a message, your mailbox name (spoken in your own
voice)
will appear in the message header.
To Make a Message, do the following:
-
Enter
your mailbox by dialing 6060.
-
Enter
your passcode when prompted.
-
Press
M (the 6 key) to Make a Message.
-
Listen
for the prompt to enter the intended mailbox
number (most mailbox numbers are the
last four
digits of our on campus telephone numbers).
-
Press
the
pound key (#)
to
begin recording. After
recording press the pound (#)
again to
hear the following options:
-
Press R
(the 7 key) to Review the message.
-
Press D
(the 3 key) to Discard and record the message
over.
-
Press A
(the 2 key) to Append your message.
-
Press M
(the 6 key) to Access message addressing
options.
-
Press X
(the 9
key) to send the message.
Making a Message with One or More
Addressing Options:
- Follow the instructions to Making a
Message.
- Press M (the 6 key) to
access the Message Addressing options menu
- Listen for the following options:
- Press C (the 2 key) to mark your message
Confidential. Recipient can listen to and Answer your
message, but cannot Give it to another user.
- Press R (the 7 key) to request a return
Receipt. Voice mail will notify you when the recipient
(or recipients) plays back your message.
- Press U (the 8 key) to mark your message
Urgent. Your message will go to the top
of the
recipient's normal message queue, but after any other urgent
messages he or
she may have already received. Since most
users do not send urgent messages, using
this option pretty
much ensures that your message will be first in line.
- Press F (the 3 key) to mark your message for
Future delivery. Your message will be delivered at a
future time specified by you. Messages can be sent up to 60
days into
the future. Follow the prompts to correctly enter
desired delivery date.
- All four Message Addressing Options listed above can be
used either by themselves or in conjunction with one another.
In other words, you could (if you really wanted to) send a
message to another voice mail subscriber (or group of
subscribers), mark that message as Urgent, also mark it as
Confidential, request a return Receipt, and schedule it for a
Future delivery date. All that on one message!
- After you have selected the options you want for the
message, press X (the 9 key) to Exit to
the
previous menu.
- You can then choose to:
- Press R (the 7 key) to Review your message
prior to sending it out.
- Press D (the 3 key) to Discard your
message.
- Press A (the 2 key) to Append any
additional comments to the message.
- Press M (the 6 key) to return to the Message
Addressing options menu.
- Press X (the 9 key) to send your message and
Exit to the Main Menu.
How to Transfer
Callers to Voice Mail:
Using the following technique, you can transfer a caller to
a person's voice mailbox without even
ringing the phone on their
desk.
From a phone with
voice mail with a passcode:
- Inform the caller that you will be transferring them to
voice mail.
- Press the Transfer key or the switchhook on the
phone (depending on your telephone).
- Dial 6060* (can be programmed on a speed dial key).
- Listen for the "Welcome to the Message Center" prompt.
- Enter the mailbox numbers (usually the last four digits of
the intended individuals telephone number) and hang up.
From a phone with
voice mail without a passcode:
- Inform the caller that you will be transferring them to
voice mail.
- Press the Transfer key or the switchhook on the
phone (depending on your telephone).
- Dial 6060.
- Listen for the "Hi Mary you have no messages".
- Press the 9 key then the pound (#)
key.
- Enter the mailbox number (usually the last four digits of
the intended individuals telephone number) and hang up.
From a phone without
voice mail:
- Inform the caller that you will be transferring them to
voice mail.
- Press the Transfer key or the switchhook on the
phone (depending on your telephone).
- Dial 6060.
- Listen for the "Welcome to the Message Center" prompt.
- Enter the mailbox number (usually the last four digits of
the intended individuals telephone number) and hang up.
Zero-Out Option:
"Voice Mail Jail" is a term used to describe a situation when
a caller is routed to a voice mailbox
(either automatically or
transferred by another person) and is then forced to either
leave a message
or hang up and call back to another number.
To help eliminate "voice mail jail" we can offer callers the
option of dialing 0 to transfer out to a live person
instead of leaving a message. This transfer number must be
programmed by Rocket Telecom.
If this feature has been activated on your mailbox, you will
need to be sure to record instructions to callers in your
greeting so that they are aware of the option, for example: "Hi,
this is Rocky Rocket,
I'm not presently available to take your
call. If you're calling during regular business hours, please
press zero now to speak with my assistant, or leave a
message at the tone."
Voice Mail User Options:
User Options allow voice mail subscribers to customize their
mailboxes to suit their individual needs.
Record Mailbox Name
-
Dial 6060 and enter your passcode when prompted.
- Press U (the 8 key) to access the User options
menu.
- Listen for prompt, press M (the 6 key) to Modify
the mailbox name.
- Listen for prompt, press R (the 7 key) to Record
your mailbox name or:
- Press L (the 5 key) to Listen to
your name.
- Press R (the 7 key) to Record to
your name.
- Press X (the 9 key) to Exit from
User Options and return to the main menu.
- Listen for a prompt and speak your name.
- Press X (the 9 key) when finished to Exit to
the main menu.
Change Password
- Dial 6060 and enter your passcode when prompted.
- Press U (the 8 key) to access the User Options
menu.
- Listen for prompt, press P (the 7 key) to change
the mailbox Passcode.
- Listen for a prompt and enter a new passcode (passcodes
are 4 to 10 digits)
- Wait for voice mail system to repeat your new passcode.
- Voice mail will then return to the main menu.
Be sure to wait for voice mail to repeat your passcode back
to you. You may have misdialed the passcode you intended to
enter.
Rocket Telecom has no way to access personal passcodes. If
you forget or lose a passcode, your mailbox will have to be
reset.
Record a Greeting
-
Dial 6060 and enter your passcode when prompted.
- Press U (the 8 key) to access the User Options
menu.
- Listen for a prompt and select option.
- Press G (the 4 key) for Greetings.
- Press P (the 7 key) to modify the Primary
greeting.
- Press R (the 7 key) to Record the greeting.
- Listen for a prompt and begin recording.
- Press X (the 9 key) when finished to Exit to
the main menu.
Record Conditional Greeting:
This is an enhanced voice mail feature which must be
programmed by Rocket Telecom. The cost for enhanced voice
mail service is $00.25 per month, with a $3.00 one time charge.
-
Dial 6060 and enter your passcode when prompted.
- Press U (the 8 key) to access the User Options
menu.
- Listen for a prompt and select option.
- Press G (the 4 key) for Greetings.
- Press C (the 2 key) to modify the Conditional
greetings.
- Listen and choose from the following options:
- Press B (the 2 key) to change the Busy
greeting.
- Press F (the 3 key) to change the Call Forward
greeting.
- Press N (the 6 key) to change the No Answer
greeting.
- Listen for the following options:
- Press L (the 5 key) to Listen to the
greeting.
- Press R (the 7 key) to Record the
greeting.
- Press X (the 9 key) to Exit from User
Options and return to main menu.
- Press R (the 7 key) to Record the greeting.
- Listen for a prompt.
- Speak the greeting.
- Press X (the 9 key) when finished.
- Listen for voice mail to confirm that the greeting has
been changed.
- You must enable your greeting.
Enabling Greetings:
- Dial 6060 and enter your passcode when prompted.
- Press U (the 8 key) to access the User Options
menu.
- Listen for a prompt to select an option.
- Press G (the 4 key) for Greetings.
- Listen for voice mail to say which greeting is currently
enabled and to prompt you to select an option.
- Press E (the 3 key) to Enable other
greetings.
- Listen for the following:
- Press C (the 2 key) to enable the Conditional
greetings.
- Press G (the 4 key) to enable the General
greetings.
- Press P (the 7 key) to enable the Primary
greetings.
- Press X (the 9 key) to Exit from User Options
and return to the main menu.
- Listen to the voice mail system for which greeting the
callers will hear.
- Press X, the 9 key, to Exit from the
User Options and return to the main menu.
Call Scheduling:
This is an enhanced voice mail feature which must be
programmed by Rocket Telecom. The cost for enhanced voice
mail service is $00.25 per month, with a $3.00 one time charge.
Call x4805 for more information.
Voice Mail Distribution
Lists:
Distribution Lists can be used to Make or Give
messages to more than one mailbox. Lists can be used in
conjunction with one another, or with other additional mailbox
numbers. Every voice mail subscriber
can program up to twenty
personal distribution lists (01 through 020) with up to 200
mailbox numbers allowed per list. You may also e-mail your
list to
mary.kurtz@utoledo.edu who will create the list for
you for
a one time charge of $3.00.
- Dial 6060 and enter your passcode when prompted.
- Press U (the 8 key) to access the User Options
menu.
- Listen for a prompt.
- Press L (the 5 key) to create or modify a
distribution List.
- Listen for a prompt to enter a distribution list number.
- Dial a distribution list number (01-020).
- Select one of the following options to modify the
distribution list:
- Press A (the 2 key) to Add a mailbox
number to your list.
- Press D (the 3 key) to Drop a mailbox
number from your list.
- Press N (the 6 key) to Name or rename your
list.
- Press P (the 7 key) to Play your list.
- Press X (the 9 key) to Exit from user
options and return to the main menu.
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