Entering your Mailbox:
I'm calling from my own telephone, and I have roommates:
- Dial 6060.
- Listen for the systems response "Hello, mailbox
6-XXXX
(the last five digits of your telephone number), to
retrieve messages for mailbox 1XXXXX01 press "1", etc.
- Press the 1-4 key (depends on how many roommates you have)
- Listen for the system response "Hello, mailbox number,
enter your passcode.
- Enter your passcode.
I'm calling from my own telephone, with no roommates:
- Dial 6060.
- Listen for the system to respond "Hello, mailbox
6-XXXX"
please enter your passcode.
- Enter your passcode.
From another on campus telephone:
- Dial 6060.
- Listen for the "Welcome to the Message Center" prompt.
- Press the star (*) key.
- Enter your mailbox number (usually the last five digits of your
telephone number.
- Enter your pass code when prompted.
From off-campus:
- Dial 419.530.6060.
- Press the star (*) key.
- Enter your mailbox number.
- Enter your passcode.
Playing your Messages:
- Dial 6060.
- Enter your passcode when prompted.
- Listen for the prompt of how many messages you
have.
- Press P (the 7 key) to play the first
message.
- While listening to the messages, playback can be
controlled by:
- Press 1 to pause the message for 30
seconds.
- Press the star (*) key to move message back five
seconds.
- Press the pound (#) key to move message forward
five seconds.
- Press 8 to skip (and save) the message
and move on to the next new message.
- When the message has finished playing you can:
- Press P (the 7 key) to Play the
message again.
- Press A (the 2 key) to Answer the
message.
- Press K (the 5 key) to Keep the
message.
- Press D (the 3 key) to Discard
the message.
Answering a Voice
Mail Message from another User:
Dialing A (the 2 key) to Answer your message will
automatically bring up the Record Menu. The Record Menu
allows you to attach your comments to any message that you
Answer. Answered messages always go back to the originator
of the message your are answering.
- Press X (the 9
key) when finished recording to send the message.
- Listen for confirmation
of the sent message.
- Wait for the voice mail
system to give you additional message handling
prompts.
- After Answering a message you still need to decide
whether to keep or discard the original message.
Silent Prompts
or Helpful tips:
Options
available anytime a message is playing:
-
Press
the star key (*) to move the message back 5
seconds.
-
Press the
pound key (#) to move the message forward 5
seconds.
-
Press the
1
key to pause the message 30 seconds, press any
key to resume.
-
Press the 2 key to
bypass a voice mailbox greeting.
Voice Mail User Options:
User Options allow voice mail subscribers to customize their
mailboxes to suit their individual needs.
Record Mailbox Name
-
Dial 6060 and enter your passcode when prompted.
- Press U (the 8 key) to access the User options
menu.
- Listen for prompt, press M (the 6 key) to Modify
the mailbox name.
- Listen for prompt, press R (the 7 key) to Record
your mailbox name or:
- Press L (the 5 key) to Listen to
your name.
- Press R (the 7 key) to Record to
your name.
- Press X (the 9 key) to Exit from
User Options and return to the main menu.
- Listen for a prompt and speak your name.
- Press X (the 9 key) when finished to Exit to
the main menu.
Change Password
- Dial 6060 and enter your passcode when prompted.
- Press U (the 8 key) to access the User Options
menu.
- Listen for prompt, press P (the 7 key) to change
the mailbox Passcode.
- Listen for a prompt and enter a new passcode (passcodes
are 4 to 10 digits)
- Wait for voice mail system to repeat your new passcode.
- Voice mail will then return to the main menu.
Be sure to wait for voice mail to repeat your passcode back
to you. You may have misdialed the passcode you intended to
enter.
Rocket Telecom has no way to access personal passcodes. If
you forget or lose a passcode, your mailbox will have to be
reset.
Record a Greeting
-
Dial 6060 and enter your passcode when prompted.
- Press U (the 8 key) to access the User Options
menu.
- Listen for a prompt and select option.
- Press G (the 4 key) for Greetings.
- Press R (the 7 key) to Record the greeting.
- Listen for a prompt and begin recording.
- Press X (the 9 key) when finished to Exit to
the main menu.
Resetting your Voice
Mail Passcode:
Rocket Telecom cannot verify your passcode. We can, however,
assign a new passcode for you.
This request can be made
via the web form
Voice Mail
Service Request or by calling x4805 and
leaving your name,
telephone number and a valid e-mail
address so that we may contact you with
your new passcode.
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